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Refund Policy

Refund Policy

Our commitment to your satisfaction with transparent refund terms

Last updated: January 1, 2025

Our Commitment

At SEOExpert AI, we're committed to delivering exceptional AI-powered SEO services. We stand behind our work and offer a clear, fair refund policy to ensure your complete satisfaction. If our services don't meet your expectations, we'll work with you to make it right.

Refund Eligibility

30-Day Money-Back Guarantee

We offer a full refund within 30 days of your initial subscription if:

  • You're not satisfied with the quality of our AI-generated content
  • Our services don't meet the specifications outlined in your package
  • Technical issues prevent you from accessing our services
  • You haven't received the promised deliverables within the agreed timeframe

Prorated Refunds (After 30 Days)

After the initial 30-day period, we may offer prorated refunds on a case-by-case basis for:

  • Significant service disruptions lasting more than 7 days
  • Failure to deliver core services as specified in your agreement
  • Exceptional circumstances affecting service quality

Non-Refundable Circumstances

Refunds are not available in the following situations:

  • Change of business strategy or priorities unrelated to service quality
  • Services that have been fully delivered as specified
  • Requests made after 90 days from the original purchase date
  • Violation of our terms of service or acceptable use policy
  • Third-party costs already incurred (domain registration, hosting, etc.)
  • Custom work that has been completed and delivered
  • Backlinks that have already been built and are live

How to Request a Refund

To request a refund, please follow these steps:

1

Contact Us

Send an email to connect@tryseoexpert.com with your refund request

2

Provide Details

Include your account information and reason for the refund request

3

Review Process

We'll review your request and respond within 3 business days

Required Information for Refund Requests:

  • Your full name and email address associated with the account
  • Invoice number or transaction ID
  • Detailed reason for the refund request
  • Specific issues or concerns with the service
  • Any supporting documentation or evidence

Refund Processing

Processing Timeline

  • Review: 3 business days
  • Processing: 5-7 business days
  • Bank Transfer: 3-10 business days

Refund Method

Refunds will be processed using the same payment method used for the original purchase:

  • • Credit/Debit cards: 5-10 business days
  • • Bank transfers: 3-7 business days
  • • PayPal: 3-5 business days

Partial Refunds

In certain situations, we may offer partial refunds:

  • When some services have been delivered but others have not
  • For the unused portion of your subscription period
  • When downgrading from a higher-tier service plan
  • For services affected by significant delays or quality issues

Partial refunds are calculated based on the unused portion of services and the time remaining in your billing cycle.

Subscription Cancellation

You can cancel your subscription at any time:

  • Monthly subscriptions can be cancelled with immediate effect
  • Annual subscriptions can be cancelled but may not be eligible for refunds after 30 days
  • No additional charges will occur after cancellation
  • You'll retain access to services until the end of your current billing period

Note: Cancellation does not automatically trigger a refund. Refunds must be requested separately if eligible.

Questions About Refunds?

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us:

Email: connect@tryseoexpert.com

Subject Line: "Refund Request - [Your Name]"

Response Time: Within 24 hours

We're committed to resolving any issues and ensuring your satisfaction with our services.

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